FREQUENTLY ASKED QUESTIONS

SIC cups are pretty simple products but we get that there are still some questions you may have. We have done our best to answer some common questions here but if you still need something answered don’t hesitate to reach out to us at getsic@siccupsuk.com. Questions, comments, overarching praise or any concerns are always invited – we love to hear from you what you love and what you would like to see us do differently!

1. Why are these cups so SIC?

Our cups are made with high grade stainless steel with a vacuum seal that eliminates thermal transfer. Due to the vacuum seal you will get no sweating and the cups will retain temperature beyond your wildest dreams!

2. Can I put them in the dishwasher?

 We recommend the old school way - hand wash to make sure to keep the integrity of the vacuum seal and keep your SIC cup in great working condition.

3. Are your cups leak/spill proof?

Our tumblers have a slide lid so they are intended to be leak resistant but we wouldn’t go as far to say leak proof. It is best to keep the cup upright so it may not be best for sneaking it in to concerts in your purse but you get the idea.  The SIC Bottle is spill proof, since it has a screw-on type lid.

4. How can I reach you?

Easiest way is to drop us an email at getsic@siccupsuk.com and we will respond quickly.

5. How long will it take to ship?

Usually shipping will commence within a business day.  If you have not heard from us in 2days from ordering, feel free to contact us to follow up on your order.

6. What is your warranty and or return policy?

SIC Cups offers a lifetime warranty! If our products fail to meet your expectations let us know by filling out a warranty claim and we will make it right for you.

7. What is the process of becoming a retailer?

If you click on the top navigation, you will get guidance on how to apply.  It is very easy, just create an account here on this store, and in My Account, just click on the apply button and fill out the form.  We review applications daily and approvals are notified to you by Email.  If you want to check on your status, you can see it in My Account.

8. What are the benefits of becoming a retailer?

Retailers get bulk discounts on volume orders, and are given the ability to purchase different configuration of Cup/Bottle colours.


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